Automating Healthcare
Solving business problems with savvy automation


In some companies, the corporate e-mail system becomes a virtual bulletin board, with workers broadcasting personal messages about items or services for sale. We wanted to do something other than just say "no." We wanted to provide a virtual replacement for the old bulletin board by the water cooler.

Conference Room Scheduling
Few businesses have enough conference rooms. Modern health care, driven by collaboration, requires a huge amount of meeting time, and competition for conference room space can be fierce. We had a different manual process for each room, with no clarity about the room's "owner" or how to book the space. We needed a clear, understandable process to manage conference rooms, ensuring the best possible utilization of each room.

Generic Patient Registry
An ever-growing number of chronic conditions need careful management. Insurers provide incentives for physicians to meet specific targets. Web sites comparing physicians on process measures and outcomes are popping up every day. All this pressure means that care teams need good tools to identify and track groups of patients.

Interpreter Dispatching
Medical interpreter dispatching was handled separately for each of three hospital campuses. Centralizing the dispatching function would make it much more efficient, but was impossible without an automated tool that would provide an enterprise-wide view and allow dispatchers to quickly match interpreters with requests.

Employee Health & Safety Tracking
Health care organizations must ensure that workers directly involved with patient care are tested for tuberculosis exposure (PPD test). These workers must also have a respirator "fit test" to ensure that they know how to use the appropriate mask. Other immunizations, such as influenza, are joining the list of things that must be tracked for various groups of workers. The employee health department needed a tool to manage this process.

HR Requests
The human resources department was using Word documents, circulated via e-mail, as the means for managers to place all types of requests. The process provided no real controls, no way to track requests, and was generally confusing. For an organization with thousands of payroll employees, this was unacceptable. We needed a systematic way to handle the transactions between staff and managers and the HR department.

User Access Request Tracking
The IT user access team, which handles all requests for access to enterprise systems, was using a home-grown Microsoft® Access™ database to track all requests. Not surprisingly, the shared database was slow and periodically became corrupted, requiring hours of work to rebuild. The team needed a tool that was reliable, fast and integrated with other databases.



Custom Applications
ADT Event Alerts
Clinical Operations

Integrated Clerkship

On-call Schedules
People Profiles
Chronic Disease

Security Badge Requests
Charge Capture
Mental Health Treatment
      Plan Tracking

Earned Time Calculator

Supervisory Tree
E-mail Distribution Lists
User Access Requests
HR Requests
Employee Health &

Interpreter Dispatching
Generic Patient Registry
Conference Room

Tuition Reimbursement
Equipment Rental
Code Cart Tracking
Nursing Audits

Show me the data
Growing a Data

Building a Data Portal
Reporting on Full Auto

Intranet Design
Driving With Databases
Speeding with Static

Transparent Security
      and Permissions

Redesigning the

Who works here?
Organizational buckets
System access: Who
      has what?

System access: Use
      it or lose it

Integrating Security

Integrating Provider

Creating A Supervisory

Data Quality Dashboard


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