About Automating Healthcare
Healthcare shares the experiences of one small team of developers,
database administrators and analysts at a Boston-area health care
organization, as they help the business improve quality, cost and
overall efficiency by automating processes.
Steve Carter ()
has worked in a management role at various health care organizations
in the Boston, Massachusetts area for over 30 years. Most of his
experience is in operations, with an increasing focus on using technology
to improve operations. Most recently, he officially moved to the
information technology department. He has managed a wide range of
hospital safety, campus police, transportation, telecommunications,
ambulatory group operations analysis & reporting,
patient satisfaction surveys, internal benchmarking, health center
operations, intranet/Internet, desktop computer support, provider
delivery system intranet/Internet, operations
analysis & reporting
Everyone in the group has worked together on this project pretty
much from the beginning. Even before this project, Joe, Peggy and
Janet have been colleagues for much of their careers. The group
Internet applications developer with nearly 25 years experience
in both enterprise and dot-com environments. Joe has developed
intranet applications supporting a wide variety of functions,
but his primary focus for the past 2-3 years has been applications
directly supporting patient care.
senior Internet applications developer with over 25 years
experience in enterprise environments. Peggy has developed a number
of applications for the intranet, although her primary role is
the care and feeding of the intranet. She is the primary gatekeeper
for structure, organization, style, and content management.
senior Internet applications developer with nearly 25 years
experience in enterprise environments. Janet has developed intranet
applications supporting a wide variety of functions. Much of her
work revolves around worker issues, including HR requests, non-employee
management, security badges requests, etc.
database administrator with 12 years experience working
for a vendor and at hospitals as a programmer, report writer,
systems analyst, and most recently DBA with enterprise-wide responsibility
for SQL Server.
manager of business analytics for the past six years, in
a very interesting hybrid model where she directs analysts in
both IT and QM. The combined team of IT and QM analysts are physically
located together in IT, and Astrid reports directly to Steve in
IT with a dotted line to the VP Quality. Astrid also provides
enterprise-wide, informal leadership for all analysts, to ensure
best practices are used by analysts in all departments.