some companies, the corporate e-mail system becomes a virtual bulletin
board, with workers broadcasting personal messages about items or
services for sale. We wanted to do something other than just say
"no." We wanted to provide a virtual replacement for the
old bulletin board by the water cooler.
businesses have enough conference rooms. Modern health care, driven
by collaboration, requires a huge amount of meeting time, and competition
for conference room space can be fierce. We had a different manual
process for each room, with no clarity about the room's "owner"
or how to book the space. We needed a clear, understandable process
to manage conference rooms, ensuring the best possible utilization
of each room.
ever-growing number of chronic conditions need careful management.
Insurers provide incentives for physicians to meet specific targets.
Web sites comparing physicians on process measures and outcomes
are popping up every day. All this pressure means that care teams
need good tools to identify and track groups of patients.
interpreter dispatching was handled separately for each of three
hospital campuses. Centralizing the dispatching function would make
it much more efficient, but was impossible without an automated
tool that would provide an enterprise-wide view and allow dispatchers
to quickly match interpreters with requests.
Health & Safety Tracking
care organizations must ensure that workers directly involved with
patient care are tested for tuberculosis exposure (PPD test). These
workers must also have a respirator "fit test" to ensure
that they know how to use the appropriate mask. Other immunizations,
such as influenza, are joining the list of things that must be tracked
for various groups of workers. The employee health department needed
a tool to manage this process.
human resources department was using Word documents, circulated
via e-mail, as the means for managers to place all types of requests.
The process provided no real controls, no way to track requests,
and was generally confusing. For an organization with thousands
of payroll employees, this was unacceptable. We needed a systematic
way to handle the transactions between staff and managers and the
Access Request Tracking
IT user access team, which handles all requests for access to enterprise
systems, was using a home-grown Microsoft® Access database
to track all requests. Not surprisingly, the shared database was
slow and periodically became corrupted, requiring hours of work
to rebuild. The team needed a tool that was reliable, fast and integrated
with other databases.